Privacy Policy

This Privacy Policy explains how A&C Insurance and Multi Service Agency collects, uses, and safeguards information obtained through interactions with acinsuranceagency.com and other communication channels made available to our customers. 

Cookies are small data files placed on a user’s device to support website functionality, improve user experience, and analyze website usage. First-party cookies are created and stored by the website a user is visiting and are typically used to enable core site features and performance enhancements.

Third-party cookies are created by domains other than the website being visited and are commonly used for analytics, advertising, and performance measurement. These third-party technologies may include cookies, tags, pixels, beacons, or similar tools that help monitor interactions with website content, evaluate advertising effectiveness, and support marketing optimization efforts.

Users can manage or disable both first-party and third-party cookies through their web browser settings. Most browsers allow users to:

Block new cookies
 

Receive notifications when cookies are set
 

Disable existing cookies
 

Clear cached data
 

Instructions for managing these settings are typically available through the browser’s Help or Settings menu. For additional information about cookies and how to control or disable them, users may consult publicly available resources such as All About Cookies.

Please note that disabling cookies may affect certain features or functionality of the website.

We may collect the following types of information when you interact with our website or communication channels:

Contact information, including your name, email address, and mobile phone number
 

General demographic information, such as ZIP code, preferences, and interests
 

Other information relevant to customer inquiries or service-related offers.
 

All information is collected voluntarily and only to the extent necessary to support our services.

We collect and use personal information to better understand your needs and to improve the quality of our services.

This information may be used for the following purposes:

To respond to inquiries and provide information about our products and services
 

To improve customer experience
 

To send periodic communications, including promotional emails about new products, services, or special offers, using the contact information you have provided

We may contact you by SMS, email, telephone, or other communication methods you have authorized. SMS consent is not shared with third parties.

We are committed to protecting the security of your personal information. Reasonable physical, electronic, and administrative safeguards are implemented to prevent unauthorized access, disclosure, alteration, or misuse of information collected through the website. 

Access to personal data is limited to authorized personnel and service providers with a legitimate business need.  We do not sell, lease, or distribute personal information to third parties unless required by law or with your explicit consent 

Our website contain links to external websites for convenience or informational purposes through third-party messaging platforms, including but not limited to WhatsApp, Facebook and instagram for the purpose of engaging with an agent, asking questions, or requesting information about our services.

When you choose to communicate with us through a third-party messaging platform, you acknowledge that your communications and any personal information shared are subject to the privacy policies, terms of service, and data handling practices of the respective platform provider. 

These platforms operate independently from our website, and we do not control how they collect, store, or process data transmitted through their services.

We do not intentionally collect, store, or retain messaging content beyond what is reasonably necessary to respond to inquiries, provide requested services, or maintain business records as required by law. 

Communications conducted through messaging platforms may be accessed by authorized agency personnel solely for customer service and operational purposes.